New: Community Intake Center Policy & Procedures Adopted by CoC

On December 19, 2017 the Operating Cabinet of the Winston-Salem/Forsyth County Continuum of Care adopted the new Policy and Procedure Manual for the Community Intake Center (CIC).   These new policies in conjunction with the new reports we can pull from the NC HMIS will help our community connect people who are highly vulnerable to the supportive housing services they need faster.  These policies were developed after a nine month assessment by the CoC of the function and operation of our CIC.   We are grateful for the help from David Tweedie of OrgCode for helping us create this manual and improve our CIC process.

In 2012, the Winston-Salem/Forsyth County Continuum of Care (WSFC CoC) developed a coordinated entry system for it’s full geographic area, known as the Community Intake Center. United Way of Forsyth County was chosen by the WSFC CoC to provide the backbone support and staffing to implement the coordinated entry process. In 2017, the WSFC CoC initiated a process to improve the delivery of housing and crisis response services and assistance for people experiencing homelessness or at imminent risk of homelessness by refining the community’s process for access, assessment, eligibility determination and referrals across the Continuum of Care.

This Coordinated Entry System process, known as the Community Intake Center, institutes consistent and uniform access, assessment, prioritization, and referral processes to determine the most appropriate response to each person’s immediate housing needs. This system of Coordinated Entry is recognized nationally as a best practice which can improve efficiency within systems, provide clarity for people experiencing homelessness, and can help serve more people quickly and efficiently with assistance targeted to address their housing needs. In August 2017, the City of Winston-Salem, initiated a process to formalize and codify the policies and procedures for the coordinated entry system to ensure compliance with the mandate from the Department of Housing and Urban Development (HUD) that every CoC establish and operate a coordinated entry process (24 CFR 578).

This Community Intake Center Policies and Procedures document is an operational manual, providing guidance and direction for the day to day operation, management, oversight, and evaluation of Winston-Salem’s coordinated entry system.

This manual will be updated and revised on an on-going basis as the actual application and practical experience of implementing a coordinated entry system design principles are refined and improved.

This manual was developed by the Winston-Salem/Forsyth County Continuum of Care in consultation with OrgCode Consulting, Inc.

To see the full manual please click this link: WSFC CoC CIC PP Approved 12-19-17 OC